App for Genesys

We take the challenges out of managing multilingual customer support. Our App for Genesys makes providing native-language service in 150+ languages easy, cost-effective, and quick to scale.

View on the Genesys AppFoundry

Flex your CX

Once you’re connected, we have a host of features that lets you elegantly enhance your CX system to suit the changing needs of your brand and your customers, and unlock more value now and into the future. Enrich your experience with ease, anytime your needs change.

Optimize Outcomes

Curate human-AI synergy for transformative results. Automate recurring queries to empower a leaner team to handle complex issues efficiently and, with an intelligent Gen-AI assistant, customers will receive swift, quality support. Enhance team experience with automated syntax adjustments, suggested responses, and predictive replies.

Superhuman Staffing

Not all heroes wear capes. We make it easy for your team to save your service levels and respond just-in-time to unexpected spikes, with 100+ language proficiency. Spend less on hiring, worry less on service levels, and deliver more for your multilingual markets with teams that can instantly adapt to any surge in demand, regardless of their location.

Enhance Experiences

Leverage multilingual sentiment analysis for CX insights, and streamline responses with content classification. Identify trends swiftly and remediate the issues with natural language processing. Scale QA for 100% of your conversations, transforming support into intelligence, with actionable insights for key stakeholders company-wide.

Expand Efficiently

Grow your customer support with less effort. We keep you on the pulse of new customer channels with seamless connection to 12+ messaging options to your existing CX system. We can make it instantly multilingual in 100+ languages, without geo-expansion, including self-service, with real-time knowledge base translation and polyglot bot conversion. Faster, more efficient generative AI automation means more reach, less cost.

97% comprehensible translations

With cxconnect.ai’s custom phrases and best localization techniques, users have full control over the specifics and technical aspects of the conversation, leading to a more comprehensive experience.

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