About Us
No friction. More fans.
We empower global companies to create best-in-class digital, omnichannel customer experiences. We help you meet your customers in their channel of choice, and show up with empathic, efficient experiences that delight in their native language. Join some of the world’s most valuable brands who have transformed their customer service operation and made customers happier.
"Most Innovative Tech Startup of the Year"
We challenge the status quo. As it happens, it's what clients really want. So, we're delighted to be recognized as a Grand Golden Globee® winner as we continue to disrupt the CX landscape with our innovative multilingual messaging platform.
Innovative Use of Technology in Customer Service
Most Innovative Tech Startup
Disruptor Company in Business Products or Services
Made for Multilingual
cxconnect.ai is made-for-multilingual, which expands your global footprint, at a fraction of the cost of traditional models. Our product suite offers a suite of products within its multilingual messaging platform, including:
- App for Salesforce
- App for LivePerson
- App for Genesys
- App for Zendesk
- Microsoft Dyamics
- ServiceNow
- Omni API
Built for Enterprise
cxconnect.ai's secure software resolves support challenges at scale while prioritizing data privacy. Benefit from a personalized partnership with our Client Success team, ensuring peace of mind. Our cloud-native SaaS facilitates real-time translation across all digital channels, backed by ISO 27001 certification and GDPR compliance.
Designed for Excellence
cxconnect.ai employs cutting-edge localization techniques for service delivery. Our multilingual AI messaging platform surpasses traditional solutions, boasting 97% comprehensibility akin to bilingual agents (98%). With a built-in multilingual content library, professional interpretations are effortlessly produced without extra costs. Multilingual conversations, gauged by comprehensibility, exhibit similar metric performance to native ones (AHT, FCR, NPS) at over 40% lower cost.
Trusted by top brands
"72.4% of consumers said they would be more likely to buy a product with information in their own language."
Harvard Business Review