Omni as a Service
Every customer. Any channel. Their language. Your CX platform.
We make it simple for your customers to have great experiences with your brand. Our omnichannel messaging connects you and your customers in over 100 languages and our Omni API helps upgrade the experience easily and effortlessly with digital assistants, sentiment analysis, Generative AI, content classification, real-time translations, content management, and actionable insights. Great CX cannot rely on just one channel or system, but great experiences should feel as though they do.
Better-connected Brands
cxconnect.ai lets you stay more connected. Our Omni API provides the flexibility you need to optimize contact center operations, accelerate the adoption of AI, and scale excellence across every experience.
Faster Results
Your CX system, but even better. Easily connect our apps or our Omni API with your existing technology solutions, and reap the rewards in weeks, not months or years.
Made-for-Multilingual
Speak your customers’ language effortlessly. In fact, personalize support across 100+ languages with solutions for surveys, transcripts, sentiment analysis, digital assistants, tone of voice, and formality configurations.
Intelligent Productivity
Deliver great customer service, faster and better than ever. Empower your contact center operations and accelerate your AI adoption with Generative AI, automated case summaries, predictive replies, and more.
Effortless Engagement
Give your customers the simplicity they desire with effortless, quality conversations that make them want to return. Meet them on their chosen channel, with 12+ messaging channels connected to any CX platform, across 100 languages.
Keep your CX system. We’ll connect to it.
Empower Efficiency
AI has capabilities that people do not, and vice versa. With Generative AI we automate the tedious tasks so your teams can focus on delighting your customers. Our AI suite helps to create a better agent experience and happier customers, and shares the important insights to the right people in the business who need it most — keeping you ahead of the competition.
Better Messaging
For consistent quality through every conversation, we provide teams with language and diction prompts, grammar corrections, and custom phrases across 100+ languages, helping them engage quickly and professionally with the voice of your brand.
Supercharged Efficiencies
We pair teams with best-in-class AI to drive better performance. With automated aftercall work, case summarization, and instant answer retrieval, we accelerate customer responses and empower human touch when it's needed.
Deeper Insights
We help you play offense across the entire business, from the customer to the CEO. Our sentiment analysis combined with content classification quickly spots trends, offering actionable insights on products, services, and team performance in 100+ languages.
Smarter Routing
Not all conversations are the same. We leverage natural language processing to route and respond to conversations in the fastest and most accurate way, via a digital assistants or human agents, for the best outcome for the customer.
Connect with your customers where they are.
Customers have increasingly more options when it comes to the latest social media and messaging apps. Keeping up can be overwhelming. We take the mess out of messaging, and make it simple for you to stay connected with your customers, regardless of the channel they use. Seamless integration of 12+ messaging channels to your existing CX system, as well as translation across 100 languages, so you can manage and report them as usual, and never miss a message again.
Facebook Messenger
Live Chat
Mobile Apps
LINE
Apple Messages
SMS, MMS, RCS
Viber
KakaoTalk
"It was completely seamless to integrate cxconnect.ai with the rest of our technology. Our business can be complex. Our needs are unique. cxconnect.ai was able to do all of the heavy lifting when it came to the implementation. It was fast. It was easy. The people are wonderful to work with."
Tracey Beard
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Vice President of Employee Services at Bright Horizons EdAssist
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