Dashboard
Dashboard

Trusted by the most valuable brands

Understand what really matters in your business

Understand what really matters in your business

Deeper insights

Move beyond surface-level KPIs to understand what your customers are really saying about your products and services.

Your competitive edge is hiding in your conversations. We unlock it.

Data insights

Make smarter, more informed decisions with powerful and actionable data insights, designed to empower your business with the tools needed to drive growth, efficiency, and success.

We turn “what happened” into “what’s next"

From contact center to
C-suite, everyone gets what they need

From contact center to C-suite—everyone gets what they need

Find out exactly what customers are saying — about your products, service, competitors, policies and support.

One truth, easily accessible company-wide.

Customer Service

Product

Revenue

Compliance

Clarity for your customer service team

Dear Customer Service teams,

You have more, better data about the lifeblood of your business than anyone in the organization. Now, we're making it easier and faster to get to the details that matter more.

Deliver the insights your colleagues need.

Customer Service

Product

Revenue

Compliance

Clarity for your customer service team

Dear Customer Service teams,

You have more, better data about the lifeblood of your business than anyone in the organization. Now, we're making it easier and faster to get to the details that matter more.

Deliver the insights your colleagues need.

Get answers instantly, just by asking

If you can talk or type, you're in

If you can talk or type,
you're in

Where insights find you, conversations replace dashboards, and clarity arrives at the speed of thought.

Where insights find you, conversations replace dashboards, and clarity arrives at the speed of thought.

Ask your data a question

Your questions could be about anything, for example: Agent Performance, Product, Compliance, Governance, Risk, Fraud...

Get answers instantly

Work smarter and easier. Ask to visualize data your colleagues need, or ask for guidance on how to use your data to achieve the right results for your business.

What's worse, "pulling reports" or pulling teeth? Hard to say sometimes

What's worse, "pulling reports" or pulling teeth? Hard to say sometimes

Stop being a human pivot table and reclaim time for high-impact work

We help your leaders shift from tedious data work to focus on higher-value initiatives.

Data isn’t the goal. Good decisions are.

“It’s complicated” is for relationships, not your data

If your data strategy involves Excel, we need to talk

No more slow-to-load spreadsheets. You’re welcome.

Privacy & Security of your data are paramount

We believe your data is, well, your data

Enterprise-grade data privacy and security meets
Consumer-grade User Experience.

Enterprise-grade data privacy and security meets Consumer-grade User Experience.

Your data is secured

AES 256 bit encryption in transit and at rest.

Privacy

Data Compliance

Your data is secured

AES 256 bit encryption in transit and at rest.

Privacy

Data Compliance

AI-Native Intelligence vs. Legacy Thinking

Compare solutions

Move past average handle time, and start understanding the voices of your customers across every channel and language in real-time

The Answer Layer

Answers in Seconds

Built-in System Reporting

e.g. Salesforce Service Cloud

Traditional "Business Intelligence"

e.g. Tableau

Overview

Overview


Purpose

Built for words—the unstructured voices of your customers—and numbers

Built for numbers (e.g. call volume)

Built for numbers (e.g. AHT by region)



Purpose

Built for words—the unstructured voices of your customers—and numbers

Built for numbers (e.g. call volume)

Built for numbers (e.g. AHT by region)

Ease of Use

Designed for anyone who can talk or type

Weeks of training

Months of training

Ease of Use

Designed for anyone who can talk or type

Weeks of training

Months of training

Getting Basic Answers

Answers come to you in real-time

Hours of searching

Days of back-and-forth emails

Getting Basic Answers

Answers come to you in real-time

Hours of searching

Days of back-and-forth emails

Deep Analysis

Insights in seconds

Not available

Not available

Deep Analysis

Insights in seconds

Not available

Not available


Examples

"What product issues are leading to the highest risk of churn today?"

"How many tickets did we have last month?"

"How many tickets did we have last quarter in APAC?"


Examples

"What product issues are leading to the highest risk of churn today?"

"How many tickets did we have last month?"

"How many tickets did we have last quarter in APAC?"

Setup & Configuration

Setup & Configuration


IT Setup Time

15 Minutes

3-6 Months

9-15 Months

IT Setup Time

15 Minutes

3-6 Months

9-15 Months

System Configuration

2 hours gets you to 90%

3+ Months

6+ Months

System Configuration

2 hours gets you to 90%

3+ Months

6+ Months


Personalization

Automatically personalized for each user out-of-the-box

Manual with Basic Filters

Manual with Basic Filters


Personalization

Automatically personalized for each user out-of-the-box

Manual with Basic Filters

Manual with Basic Filters

Notable Software Updates

Daily

Quarterly

Annually

Notable Software Updates


Daily

Quarterly

Annually

Total Cost of Ownership

Total Cost of Ownership

Price

$

$$

$$$$

Price

$

$$

$$$$

Ongoing Maintenance

< 4 hours per month

1 full-time person

Full-time staff (3+ people)

Ongoing Maintenance

< 4 hours per month

1 full-time person

Full-time staff (3+ people)


License & Access

Unlimited licenses for Support, Sales, Marketing, Product, Compliance, and Success

Limited

Limited


License & Access

Unlimited licenses for Support, Sales, Marketing, Product, Compliance, and Success

Limited

Limited

FAQs

Frequently asked questions

Connect with us if you have any additional questions.

How is your approach different from legacy analytics / reporting tools?

Can we try your platform before committing?

Is my data safe with your platform?

What does “real-time AI Insights for CX” mean?

Which platforms or tools do you integrate with?

Which channels do you support (e.g. chat, voice, email, etc.)?

What languages do you support?

What kind of customer support do you offer?