Every Customer. Every Language.
Your CX Platform.
Trusted by the most valuable brands.
Empower Efficiency
We automate the tedious tasks so your teams can focus on delighting your customers. Our AI suite creates a better agent experience and happier customers, and shares the important insights to the right people in the business who need it most.
Better Messaging
Our syntax & diction suggestions, combined with our custom phrases across 150+ languages, help teams ensure brand adherence and improve quality and tone of communications.
Increased Efficiencies
With automated case summarization, and the ability to to auto-categorize conversations, advisors can spend more time providing the human touch with your most important customers.
Deeper Insights
Smarter Routing
We leverage natural language processing to route conversations to the best teams, and determine whether a suggested response is best crafted through generative AI, or specific, approved knowledge content.
Keep your CX system.
We’ll connect to it.
Your CX System
Easily connect with your existing technology solutions. Whether through one of our apps or our API, our clients’ time to value is measured in weeks, not months or years.
Multilingual
Increase sales, loyalty, and satisfaction by connecting with your customers in their native language. With solutions for surveys, transcripts, and formality, we make complex language challenges simple.
Improve Productivity
Generative AI is a great partner for your human team. It’s not a replacement… yet. We leverage Artificial Intelligence and Natural Language Processing to deliver contact center efficiencies and provide better insights. We take care of the tedious tasks, so your team can focus on delighting your customers.
Zero wrap-up time
Improve your contact center operations by making your team more effective with automated case summaries, case categorizations, syntax suggestions, and more.
Communication
Retain your customers by making their support experiences simple for them, and easy for your team. We connect 12+ messaging channels to any CX platform across 100 languages.
